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"When Social Media Delivers Customer Service: Differential Customer ..."

Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann (2018)

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DOI: 10.25300/MISQ/2018/14290

access: closed

type: Journal Article

metadata version: 2023-11-30

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Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann:
When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry. MIS Q. 42(2) (2018)

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