"Pragmatic Perspectives on the Measurement of Information Systems Service ..."

William J. Kettinger, Choong C. Lee (1997)

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DOI: —

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type: Journal Article

metadata version: 2020-05-15

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William J. Kettinger, Choong C. Lee:
Pragmatic Perspectives on the Measurement of Information Systems Service Quality. MIS Q. 21(2): 223-240 (1997)

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