"Information Technology and the Performance of the Customer Service ..."

Gautam Ray, Waleed A. Muhanna, Jay B. Barney (2005)

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type: Journal Article

metadata version: 2020-05-15

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Gautam Ray, Waleed A. Muhanna, Jay B. Barney:
Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis. MIS Q. 29(4): 625-652 (2005)

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