"Nine Practices for Best-in-Class BPO Performance."

Mary C. Lacity, Leslie P. Willcocks (2014)

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DOI: —

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type: Journal Article

metadata version: 2023-07-04

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Mary C. Lacity, Leslie P. Willcocks:
Nine Practices for Best-in-Class BPO Performance. MIS Q. Executive 13(3): 5 (2014)

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