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"Customer Bill of Rights Under No-Fault Service Failure: Confinement and ..."

Rachel R. Chen, Eitan Gerstner, Yinghui (Catherine) Yang (2012)

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DOI: 10.1287/MKSC.1110.0683

access: closed

type: Journal Article

metadata version: 2024-05-07

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Rachel R. Chen, Eitan Gerstner, Yinghui (Catherine) Yang:
Customer Bill of Rights Under No-Fault Service Failure: Confinement and Compensation. Mark. Sci. 31(1): 157-171 (2012)

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