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"Help desk center operating model as a two-phase queueing system."

Sergey A. Dudin, Olga S. Dudina (2013)

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DOI: 10.1134/S0032946013010067

access: closed

type: Journal Article

metadata version: 2020-03-27

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  - https://dblp.org/rec/journals/poit/DudinD13
Sergey A. Dudin, Olga S. Dudina:
Help desk center operating model as a two-phase queueing system. Probl. Inf. Transm. 49(1): 58-72 (2013)

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