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"Analysis of customer churn behavior in digital libraries."

Yuangen Lai, Jianxun Zeng (2014)

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DOI: 10.1108/PROG-08-2011-0035

access: closed

type: Journal Article

metadata version: 2017-05-27

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Yuangen Lai, Jianxun Zeng:
Analysis of customer churn behavior in digital libraries. Program 48(4): 370-382 (2014)

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