"Building a Successful Customer-service Culture: A Guide for Library and ..."

Maxine Melling, Joyce Little (2003)

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DOI: 10.1108/PROG.2003.37.2.139.13

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type: Journal Article

metadata version: 2017-05-27

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Maxine Melling, Joyce Little:
Building a Successful Customer-service Culture: A Guide for Library and Information Managers. Program 37(2): 139-140 (2003)

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