"Automatic Complaints Classification in E-Commerce: A Case Study Using ..."

Matheus Konrad Xavier et al. (2025)

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DOI: 10.5753/JIS.2025.4661

access: open

type: Journal Article

metadata version: 2025-08-05

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Matheus Konrad Xavier, Gislaine Camila Lapasini Leal, Guilherme Corredato Guerino, Thiago Adriano Coleti, Renato Balancieri:
Automatic Complaints Classification in E-Commerce: A Case Study Using CRISP-DM. J. Interact. Syst. 16(1): 256-266 (2025)

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