"When does the ISO 9000 quality assurance standard lead to performance ..."

Eitan Naveh, Alfred A. Marcus (2004)

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DOI: 10.1109/TEM.2004.830864

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type: Journal Article

metadata version: 2018-11-14

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Eitan Naveh, Alfred A. Marcus:
When does the ISO 9000 quality assurance standard lead to performance improvement? Assimilation and going beyond. IEEE Trans. Engineering Management 51(3): 352-363 (2004)

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