"Overcoming the Service Paradox by Leveraging Organizational Design and ..."

Kaining Yan et al. (2021)

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DOI: 10.1109/TEM.2019.2911105

access: closed

type: Journal Article

metadata version: 2021-12-06

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Kaining Yan, T. C. Edwin Cheng, Gang Li, Zelong Wei:
Overcoming the Service Paradox by Leveraging Organizational Design and Cultural Factors: A Combined Configuration and Contingency Approach. IEEE Trans. Engineering Management 68(2): 498-512 (2021)

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