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"SaaS und Servicequalität - werden die Kundenerwartungen erfüllt?"

Alexander Benlian, Thomas Hess, Rolf T. Wigand (2010)

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DOI: 10.1007/BF03250516

access: closed

type: Journal Article

metadata version: 2020-04-24

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Alexander Benlian, Thomas Hess, Rolf T. Wigand:
SaaS und Servicequalität - werden die Kundenerwartungen erfüllt? Wirtschaftsinformatik Manag. 2(6): 18-25 (2010)

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