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"Service interaction design: A Hawk-Dove game based approach to managing ..."
Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu (2014)
- Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu:
Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. Inf. Syst. Frontiers 16(4): 697-713 (2014)
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