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2020 – today
- 2024
[j16]Wei-Lun Chang, Yen-Hao Hsieh, I-Ting Lu:
SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES. J. Organ. Comput. Electron. Commer. 34(2): 134-157 (2024)- 2022
- [j15]Wei-Lun Chang
, Li-Ming Chen, Yen-Hao Hsieh:
Online to offline social interaction on gaming motivations. Kybernetes 51(12): 3508-3525 (2022) - [j14]Yen-Hao Hsieh, Xin-Ping Zeng:
Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments. Sensors 22(14): 5223 (2022) - 2021
- [j13]Yen-Hao Hsieh, Ya-Ting Lo:
Understanding Customer Motivation to Share Information in Social Commerce. J. Organ. End User Comput. 33(6): 1-26 (2021) - [c15]Yen-Hao Hsieh, XinYun Zhuo:
Factors influencing consumer purchase behavior toward live streaming commerce. AMCIS 2021 - 2020
- [j12]Yen-Hao Hsieh, Szu-Chieh Chen:
A decision support system for service recovery in affective computing: an experimental investigation. Knowl. Inf. Syst. 62(6): 2225-2256 (2020)
2010 – 2019
- 2018
- [j11]Yen-Hao Hsieh, Shu-Yu Yeh:
Modeling dynamic service recovery strategies: a signaling game approach. Kybernetes 47(5): 888-919 (2018) - [j10]Yen-Hao Hsieh, Yun-Hsuan Chou:
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach. Simul. Model. Pract. Theory 82: 84-102 (2018) - [c14]Yen-Hao Hsieh, Hsiao-Hsuan Chiu, Wei-Lun Chang:
Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts. AMCIS 2018 - [c13]Yen-Hao Hsieh:
Design and characterization of a privacy-based service sustainability measurement mechanism. PACIS 2018: 100 - 2017
- [c12]Yen-Hao Hsieh, Ya-Ting Lo, Leng-Heng Chang:
The Influence of Customer's Sharing Behavior in Social Commerce. AMCIS 2017 - 2016
- [j9]Yen-Hao Hsieh, Soe-Tsyr Yuan:
Can Customer Expectations be Measured in Real Time? Int. J. Inf. Technol. Decis. Mak. 15(1): 119-150 (2016) - [c11]Yen-Hao Hsieh, Wei-Ting Chen:
Using a Markov-switching approach to modelling value co-creation. ICEC 2016: 16:1-16:6 - 2015
- [j8]Yen-Hao Hsieh, Soe-Tsyr Yuan:
An innovative approach to measuring technology spillovers in service-dominant logic. Kybernetes 44(2): 202-219 (2015) - [c10]Szu-Chieh Chen, Yi-Chun Chuang, Yen-Hao Hsieh:
Applying Affective Computing to Design a Decision Support System for Service Recovery. AMCIS 2015 - [c9]Yi-Chun Chuang, Yen-Hao Hsieh:
The Key Successful Factors of Customer Service Experience. AMCIS 2015 - [c8]Yen-Hao Hsieh:
A Systematic Framework of Value Co-Creation Modelling in Service Systems. PACIS 2015: 145 - 2014
- [j7]Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu:
Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers. Inf. Syst. Frontiers 16(4): 697-713 (2014) - [j6]Yen-Hao Hsieh, I-Hsuan Chen, Soe-Tsyr Yuan:
FCM-based customer expectation-driven service dispatch system. Soft Comput. 18(2): 359-378 (2014) - 2013
- [j5]Yen-Hao Hsieh, Yuting Lin, Soe-Tsyr Yuan:
Expectation-based coopetition approach to service experience design. Simul. Model. Pract. Theory 34: 64-85 (2013) - [c7]Yen-Hao Hsieh:
Designing a Service Innovation Measurement of SMEs. HCI (28) 2013: 680-684 - 2012
- [c6]Wei-Lun Chang, Yen-Hao Hsieh, Hui-Chi Chang:
Service Mining: Concept and Opportunity. AMCIS 2012 - [c5]Yen-Hao Hsieh, Soe-Tsyr Yuan:
The Roles of Customer Expectation and Emotion in Service Experience. AMCIS 2012 - 2011
- [j4]Yen-Hao Hsieh, Soe-Tsyr Yuan, Ruei-Lin Kuo:
A PSO-based intelligent service dispatching mechanism for customer expectation management. Expert Syst. Appl. 38(10): 12128-12141 (2011) - [c4]Yen-Hao Hsieh:
A System Dynamics Approach for Modeling Service Recovery. ITNG 2011: 851-858 - 2010
- [j3]Yen-Hao Hsieh, Soe-Tsyr Yuan:
Using System Dynamics to Analyze Customer Experience Design. Int. J. Serv. Sci. Manag. Eng. Technol. 1(3): 84-99 (2010) - [j2]Yen-Hao Hsieh, Soe-Tsyr Yuan:
Modeling service experience design processes with customer expectation management: A system dynamics perspective. Kybernetes 39(7): 1128-1144 (2010) - [j1]Yen-Hao Hsieh, Soe-Tsyr Yuan:
Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery. Pac. Asia J. Assoc. Inf. Syst. 2(3): 3 (2010) - [c3]Yen-Hao Hsieh, Soe-Tsyr Yuan:
A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover. HICSS 2010: 1-10 - [c2]Yen-Hao Hsieh, Soe-Tsyr Yuan, Siao-Jhen Liou:
Hawk-Dove Game Based Interactive Design to Manage Customer Expectation. PACIS 2010: 70
2000 – 2009
- 2009
- [c1]Yen-Hao Hsieh, Soe-Tsyr Yuan:
A quantitative approach to measure customer expectation for service innovation within service experience delivery. ICEC 2009: 38-46
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